Privacy Policy

Information We Collect

We may collect the following types of information:

• Purchase information: your name, email address, and payment details when you buy a product. Payment details are handled by our third-party payment processor and are not stored on our servers.
• License data: identifiers associated with your license to allow you to activate and use our products.
• Support communications: any information you provide when contacting us for help, including your email address and details about your setup.
• Usage data: basic analytics such as pages visited and browser type, collected to help us improve the site. This data is not linked to your identity.

How We Use Your Information

• To process and fulfill your purchases
• To deliver and manage your product licenses
• To respond to support requests
• To send you important updates about products you have purchased (not marketing, unless you opt in)
• To prevent fraud and abuse
• To improve our website and products

Third-Party Services

We use third-party services to operate our store and process payments. These services may collect and process your data according to their own privacy policies. We encourage you to review them:

• Moonbase: our storefront and licensing platform, which handles cart, checkout, and license delivery.
• Payment processors: your payment details are handled securely by our payment provider. We do not store card numbers or financial information.

We do not sell your personal data to third parties.

Cookies

Our site may use cookies and similar technologies to keep your cart session active and to gather basic analytics. You can disable cookies in your browser settings, though some parts of the site may not function correctly if you do.

Data Retention

We retain your purchase and license data for as long as your license is active or as required by law. Support communications are kept for a reasonable period to help resolve follow-up issues. You may request deletion of your data at any time (see Your Rights below).

Your Rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing of your data
• Request a copy of your data in a portable format

Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will update the date at the top of this page. Continued use of the site after changes are posted means you accept the updated policy.

Contact

If you have any questions about this Privacy Policy, reach out at support@avalanchetones.com.